TERMS AND CONDITIONS

1. Payment
To secure a booking a non-refundable deposit of 25% of the full hire charge will be taken in 7 days, unless another amount has been stated in the invoice. The total amount will be due 14 days prior to the start date of the hire period. If you fail to pay in full by 14 days and have not cancelled your booking with us in writing you will be liable for the full amount.
Payment must be made either by bank transfer or by cheque. We do not accept cash unless otherwise agreed

2. Cancellations and Amendments
All cancellations must be in writing.

If you cancel more than 7 days before the agreed hire date you will receive 50% of the full hire charge back. The 25% deposit is non-refundable. 7 days or less prior to the agreed hire date there will be no refund.
Amendments to orders can only be made before the final instalment is paid. The balance outstanding will be modified and a revised invoice issued. Once we have received full payment you may still make amendments however we will not be able to refund you any differences. If you wish to add more items costing more than originally invoiced, an additional invoice will be issued.

3. Refundable Security Deposit
A security deposit will be required no later than 30 days before hire commences and no earlier than 4 months prior to your event. Deposits can be made by BACS or cheque. On some occasions we can accept cash but this must be agreed beforehand

The safety deposit amount will be decided depending on the items hired. This will be agreed in the invoice

Cheques will not be cashed unless items are not returned or are returned faulty or broken. If the cost of repairing/replacing items comes to less than than the safety deposit a cheque/BACS transfer refunding you the un-used money will be issued within 30 days of the hire period ending.

If the safety deposit does not cover the cost of any repairs/replacements then an invoice will be issued for the outstanding amount and the hirer will have 14 days in which to pay. Un-cashed cheques will be returned to you within 14 working days following your hire period.

4. Items for hire
Many of the items are of a certain age and therefore may not be perfect. Rust, stains, fraying or fading may occur due to their nature. When items are delivered it is your responsibility to check items and sign the delivery note to say you are satisfied with the condition items are in and that all components are present.


Items are the sole responsibility of the client while on hire. Unattended products remain the responsibility of the client during the hire period. You will be liable to replace them with like for like if they are lost, damaged or stolen. We strongly recommend that you take out event insurance so you are covered if anything should happen to the items hired.

All items are risk assessed and assessed before and after hire. However, many of the items are old and therefore may not meet current safety regulations. We take no responsibility for any injury or damage our items may cause to persons, objects or premises while the items are signed out to you.

No items must be altered in any way. If we find an amendment has been made we will regard that item as broken and you will be liable to charges. Breakages will be charged at the full retail cost of replacement. If an item is damaged so it is no longer able to be hired it will be classed as broken. In the instance where an item is made up of a number of individual pieces and one of those pieces is broken or lost, the cost of replacing that item will be required. You will be informed of this cost within 7 days after the event.

If, for circumstances beyond our control, an item you have hired is no longer available we will inform you and try to match your item like for like. If you are unhappy with our choice a refund for that item will be made to you.

5. Hire period
All items will be hired out for a period of up to 24hrs unless otherwise agreed in writing. This period commences when items are signed out by you until signed back in by us. Games and Props will be delivered at 9am on the day of the event and collected at 9am the following day. Unless otherwise agreed with your venue. 

6. Delivery and collection by us
When we deliver items we unload them from our vehicle to a your designated area discussed on or previous to arrival. Once set up please do not move the hire items. 

We take no responsibility for any injury or damage our items may cause to persons, objects or premises while the items are signed out to you.

No items must be altered in any way. If we find an amendment has been made we will regard that item as broken and you will be liable to charges. Breakages will be charged at the full retail cost of replacement. If an item is damaged so it is no longer able to be hired it will be classed as broken. In the instance where an item is made up of a number of individual pieces and one of those pieces is broken or lost, the cost of replacing that item will be required. You will be informed of this cost within 7 days after the event.

Collection points must be pre-arranged and must be somewhere with good vehicle access. 

Please allow one hour to check and sign for all items being delivered. We must have a name and at least two contact numbers for the person who will be signing for the items at least 7 days prior to the delivery date. If that person will not be present when the items are returned to us, they must provide a name, address and two contact numbers of the person who will be present.

We will arrive to collect the items at a time agreed by you and us within the 24-hour hire period. 

You may collect smaller items in person from our base however this is only through prior discussion with us. You are responsible for all safe transit and heavy lifting of all items.

7. Styling and set up
We will be responsible for the set up and take down of the games/hire items.
If you need help with styling your venue please do contact us as we can provide this as an extra service

8. Refusal and sub hire
We have the right to refuse to hire our items to anyone we feel will misuse items or who will be running an event that goes against our ethos. Under no circumstances can you sub hire our items.

9. Bad Weather

If the worst comes to the worst and mother nature isn't on our side, all is not lost! Where we are safely able to set up inside your venue, we most certainly will do so and at all points we will remain in contact with you and/or your event co-ordinator to try and make a workable solution.  We have had some wedding clients who have embraced the weather (and had some awesome photographs to prove it!) and some who prefer the comfort of moving inside; whichever you are, it is our belief you can still have a fun time, where it is safe to do so.

In some instances, where heavy rain and wind occurs, we will make a decision with regards to safety in mind; if we cannot move all hired attractions indoors due to height restrictions etc, these attractions will be removed. It is highly recommended that you purchase adverse weather insurance if you feel this is a major concern, as we do not refund any bookings due to weather inccured on arrival.

10. Complaints
All complaints must be in writing and will be responded to within 30 days.

11. Confidentiality
All personal details of customers will be kept securely for no longer than one year following the date of your event. They will not be passed on to any other party.

12. Copyright
All wording and images on our website and social media is Copyright to TiggiWinkle.